Shipping policy
Shipping Policy
Vimoro (operated by KH Overseas) Last updated: August 2026
Where We Ship
We currently ship across India. International shipping is not available at this time.
Processing Time
- Orders are processed and dispatched within 1–2 business days of order confirmation
- Orders placed on weekends or public holidays will begin processing the next business day
Shipping Charges & Timelines
| Zone | Charges | Estimated Delivery |
|---|---|---|
| Domestic (across India) |
Prepaid - FREE COD - ₹50 |
4–7 business days 4–7 business days
|
Delivery timelines are estimates provided by our courier partners and may vary due to location, weather, or courier delays beyond our control.
Packaging
Because our products are crystal, glass, and 925 sterling silver, every piece is packed with reinforced padding and secure boxing to minimize transit damage. Please inspect your package on arrival and record an unboxing video if possible — this helps us process any damage claims quickly under our Refund Policy.
Order Tracking
Once your order is dispatched, you'll receive a tracking link via email/SMS. If you don't receive tracking within 2 business days of placing your order, contact us at vimoro@zohomail.in
Cash on Delivery (COD)
We currently accept Cash on Delivery (COD) across India via Shiprocket. A COD handling charge of ₹50 applies per order, shown at checkout. Prepaid payment options (cards, UPI, net banking, wallets) will be available again shortly.
Delayed or Lost Shipments
If your order hasn't arrived within the estimated delivery window, reach out to us at vimoro@zohomail.in with your order number and we'll investigate with our courier partner directly. You will not be asked to chase the courier yourself.
Questions?
Contact us at vimoro@zohomail.in or call us at +91 8750185777 or +91 8802671873