Refund policy

Refund & Return Policy

Vimoro (operated by KH Overseas)
Last updated: August 2026

Our Promise

Every Vimoro piece — decanter or Rasmriti jewellery — is inspected before it leaves our facility. Because we work with crystal, glass, and 925 sterling silver, we take extra care in packaging — but we also understand that transit damage or manufacturing defects can occasionally happen. This policy explains what we do if that happens.

Eligibility for Returns

You may request a return or replacement within 7 days of delivery if:
- The product arrived damaged, cracked, or broken
- The product has a manufacturing defect (visible flaws in crystal cut, silver finish, clasp, or stone setting)
- You received the wrong product or variant

We do not accept returns for:
- Change of mind after delivery
- Products that have been used, worn, washed, or show signs of handling damage after receipt
- Damage caused by improper use, cleaning with abrasive materials, or accidental drops after delivery
- Requests made after 7 days from the date of delivery

How to Request a Return

1. Email us at vimoro@zohomail.in within 7 days of delivery
2. Include your order number, and clear photos/video of the product and the packaging it arrived in — this is mandatory for damage claims
3. Our team will review and respond within 24–48 hours with next steps

Refund Process

• Once approved, refunds are processed to your original payment method within 7–10 business days
• Shipping charges (if any were paid) are non-refundable unless the return is due to our error
• For COD orders, refunds are processed via bank transfer or UPI to the details you provide — our team will collect this information when processing your refund request.

Replacements

If you'd prefer a replacement over a refund for a damaged or defective item, let us know when you raise your request. Replacements are subject to stock availability.

Non-Returnable Situations

For hygiene reasons, earrings cannot be returned once the packaging has been opened, unless defective. Rings that have been resized or altered are final sale.

Because our products are handcrafted in small batches, we're unable to accept returns once the product has left our facility undamaged and as described. This is why we ask for unboxing photos/video — it protects both you and us in case of a transit dispute.

Questions?

Contact us at vimoro@zohomail.in or call us at +91 8750185777 or +91 8802671873